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FAQ. Frequently Asked Questions

Q: What do I need?

A: To use this service you do not need to buy anything, or have telephone or pre-payment cards. The national call is billed to the telephone (landline, mobile or telephone cabin) from where the call is made, the same as any other.

Q: Can you call from a telephone cabin?

A: Yes, a cabin can be used, and as opposed to conventional pre-paid cards, you will only pay for the call, without supplements. Calls to free numbers from a cabin carry a supplement of up to 40 cents. With this amount of money, you could talk a long time with us on our 902 service.

Q: Can a mobile telephone be used?

A: Yes, you can call from a mobile telephone. In fact it is ideal to call abroad from a mobile because an international call from this type of phone normally costs a huge amount, while with the 902 international number the call is priced on a 902 national tariff, even though in reality you are making an international call. In fact, you can programme your mobile so that with the press of one button your calls are made directly. To do so:

  • Free up an entry on your mobile phone address book.
  • Key in this number 902999006e100PrefixoftheCountryUserNumber (the "e" is a space. On Nokia mobiles it is obtained by pressing the 0 key).
  • File this entry in your address book.
  • Select that address book entry and the call will be made directly.

If you want to know the price of a call to a 902 number from your mobile, you will need to contact your mobile telephony operator.

Q: Is it better than using pre-paid cards?

A: It is much better than pre-paid cards because it has the cheapest telephone rates available and, therefore, allows for the cheapest calls. Our service does not need to manufacture pre-payment cards, and therefore already this represents a saving. No commission has to be paid to any pre-pay card distributor or sales personnel. In conclusion, please see the advantages:

  • Cheaper rates than pre-payment cards
  • Savings due to not having to manufacture the cards themselves
  • No distribution costs
  • No sales commissions
  • The minutes do not run down, as they do with pre-paid cards

Q: How does it work?

A: From your mobile phone, landline or from a telephone cabin, you must follow these simple steps:

  • Dial the number 902 999 006
  • When the operator tells you to, dial 1
  • Straight away, dial 00 + country code (see countries list) and the destination telephone number

For example, if you want to call Venezuela from anywhere in Spain, one you have dialled 902 999 006 you must do the following:

  • The operator will ask you to dial the number: 1 00
  • To follow, dial the country code, in this case Venezuela: 58
  • Lastly, dial the number you wish to call in Venezuela.

If you have made a mistake when dialling a number, the operator will tell you that the number cannot be located and will give you a new tone, so that you may repeat the procedure.

It is that simple, without pre-payment, without minutes billed in error, without tricks or quotas, and always perefectly transparent on your telephone bill. Call almost 50 countries for only 0.04 cents of a Euro. You cannot let this opportunity pass you by.

Q: Can I give this number to my friends and acquaintances?

A: Yes, of course.

You can give the 902 999 006 number to all your friends, acquaintances or family within Spain or who travel to Spain so that they call you and save a huege amount of money, talking longer on the telephone.

Q: Do I have to take out a contract or sign anything?

A: No, absolutely not, in fact you could use the number 902 999 006 right now and make whatever calls you want.

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